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Priority Support

Sales:

33 Gardner St. Hingham, MA 02038 1-800-886-0199

Support:

P.O. Box 958 Attleboro, MA 02703 1-888-744-5357

EMail:

Sales  or Support

 

 

Priority Support Plus

Priority Support Plus is the innovative services program introduced by Software Sources in 1992. Since the Programís inception, more than sixty companies have effectively utilized its unique concept in full service support for mission critical systems. Initially, the Program provided cost-effective expert help, advice and services Monday through Friday, 8am to 8pm. Based on its success and customer demand, in 1996 the hours of operation for Priority Services Plus were expanded to optionally include 24 hours a day, 7 days a-week coverage. This unique Program has allowed our clients to substantially reduce support overhead and problem resolution time.

Our Priority Services Plus Program is designed to assist you and your staff in resolving system or application problems. We help solve technical issues with dial-up access to your own systems, which greatly speeds problem resolution. Additionally, unused support time is carried over and/or applied to training, consulting, enhancements, migration assistance, legacy enrichment and a variety of other valuable services. Please refer to How We Work for more details about our wide variety of services.

Features

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Guaranteed four-hour maximum response time;

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Expert coverage in many financial, distribution and manufacturing systems such as Microsoft Great Plains, AMAPS+Plus, as well as older releases of AMAPS/Q, AMAPS/3000 and AMAPS/G as Authorized AMAPS Affiliates, DBS E Series Financials and DBS M Series Financials and Distribution, PIOS, ManMan, etc.;

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LAN/WAN Networking

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Expertise in tools and services to enrich and integrate legacy systems within Client Server environments;

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Services including conversions to Merant Net Express COBOL, upgrades to newer database technologies, user training, manufacturing and financial consulting, system audits, mainframe re-platforming;

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Transition Management and Migration Assistance to ERP systems such as Microsoft Great Plains, SAP R/3, MFG/Pro, Oracle and Baan;

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Reduced rates for all professional services.

For more information regarding Priority Services Plus, we invite you to call 800-886-0199, or complete our Request for Information form here on our site.

Support Questions can sent be directly to the Support Group.
 

 

 

 

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